Order

All orders are subject to acceptance and product availability from its subcontractors. Art of Crime tries to make sure that Art of Crime prices are correct but cannot guarantee that they are before the order is placed, confirmed and shipped. Art of Crime may change prices without prior agreement.

Copyright

All rights, incl. copyright of all texts, images, links, etc. are owned and controlled by Art of Crime. When you log on to Art of Crime or Crimeville and download pictures or the like, it is allowed only for personal use. It is not allowed to show this in the public forum, change text /images without prior written consent from Art of Crime.

Validity

When you order products from our E-Shop, you accept our terms and conditions. These conditions may be changed without notice and the customer is responsible for checking these conditions before ordering products.

General information about purchase

Delivery is weekly, not more than 5-10 days after ordering. Unless otherwise noted, the article is always in stock. Reservations are taken regarding misprints, price changes, sold out goods or delivery failure. If you wish to cancel an order, please contact Art of Crime by mail as soon as possible: support@artofcrime.com

Payment

All credit cards and credit card holders are subject to validation checks and authorization from the card issuer. If the issuer of your payment card refuses to authorize payment to us, your order will not be accepted and Art of Crime cannot be held responsible for any delay or delivery failure.

Shipping

Art of Crimes E-Shop uses Post Denmark A/S to send goods and in cases of large orders, we use other transport companies. All goods are sent by letter or package.

Returned goods and Complaints

Is your item damaged, defective or do you want to use your withdrawal right?
For complaints about faulty or damaged goods promptly inform Art of Crime. Please contact our support by email: support@artofcrime.com. Have you been sent the wrong product or if the product is damaged, we will of course reimburse freight and if possible send you a new product. If that is not possible you will get your money back.

Right of return

The right of return is 14 days according to the Danish Purchasing Law. The period starts from the day you received the product or the first delivery. BEFORE the end of 14 days, you must have returned the product to Art of Crime. You have to pay the costs of sending back the item to us. Condition to cancel the agreement: The goods must be in same condition as when you received them and in good packaging. Right of return does not apply if you have used the product in a manner which reduces the sales value significantly. Contact Art of Crime before the goods are sent.

Corporate Sales

There is no right of return for traders and the warranty is limited to 1 year.

Force Majeure

Art of Crime is not responsible for any delay or any damage or defect to goods delivered that is caused by an event or circumstances beyond reasonable control.

Secure Payment

Art of Crime shop is approved by PBS, which handles all network traffic in Europe and the USA.


All prices include VAT. Art of Crime places great emphasis on maintaining security of the information you provide and that is why we use advanced Internet Security Systems to protect your data. Furthermore, Art of Crime is protected by an SSL (Secure Socket Layer) certificate which ensures that all data you transmit, including your credit / debit card number, name and address is encrypted before it is safely transmitted over the Internet

Warranty

As a consumer you have 2 years warranty. If you have used a product in a way that is considered as abuse then the warranty no longer applies. If you want to use your warranty 7-24 months after receiving the product you must prove that the fault was present at the time of purchase. Contact Art of Crime before you return the goods.


Personal information

No personal information registered with Art of Crime is ever transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Art of Crime.